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Hailed by PMA, the Independent Book Publisher’s Association, as a “business breakthrough” and “one of the thirty best business books of the year” by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work.

Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

Reviews

Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance.
ForeWord
Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can’t help learning from.
Books24x7.com
Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company.
Soundview Executive Book Summaries
Offering practical advice on how to diplomatically solve interpersonal problems.
Orange County Register
A good book to read and re-read.
Ethical Management
Highly recommended for anyone who can't seem to get ahead and cannot figure out why.
The Midwest Book Review
Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work.
Choice
The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference.
Business Book Review
This is a book for anyone looking to conquer the emotionally charged roadblocks that so often hinder success.
T&D