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David Freemantle
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
By the Author
The Biz
This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a…
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The Buzz
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains…